Website: theoutfitbd.com
Business: theoutfitbd
Location: Mirpur, Dhaka, Bangladesh
Email: clothing@theoutfitbd.com
WhatsApp: +880 1772494696

1. General Policy

theoutfitbd primarily operates an exchange-based after-sales policy rather than a general change-of-mind return policy.

Customers should inspect their products promptly after receiving them.

A return or exchange request must meet the conditions described in this policy.

Nothing in this policy is intended to exclude or restrict any mandatory consumer right available under applicable Bangladesh law.

2. Eligible Exchange Reasons

An exchange may be available for:

  • Size issues

  • Damaged products

  • Defective products

Customers must notify theoutfitbd within 12 hours of receiving the product if they wish to request an exchange for one of these reasons.

Requests made after this period may not be accepted unless required by applicable law or otherwise approved by theoutfitbd.

3. Exchange Request Procedure

To request an exchange, customers should contact theoutfitbd through an official communication channel and provide:

  • Order information

  • Customer name

  • Contact number

  • Reason for exchange

  • Relevant photographs or videos where requested

  • Any other information reasonably required to evaluate the request

Theoutfitbd may review and verify the request before approving an exchange.

Customers should not send products back without receiving exchange instructions from theoutfitbd.

4. Exchange Conditions

Unless otherwise required by law, products submitted for exchange should be:

  • Unused

  • Unwashed

  • Unaltered

  • Free from customer-caused damage

  • In their original condition

  • Accompanied by original tags where applicable

  • Accompanied by packaging or accessories where applicable

Products showing signs of use, washing, alteration, misuse, staining, damage, or other customer-caused deterioration may not qualify for exchange.

5. Size Exchange

Customers are responsible for selecting the correct size before placing an order.

If a customer selects an incorrect size, an exchange may be considered subject to:

  • Availability of the requested size

  • The 12-hour notification requirement

  • Product condition

  • Applicable exchange charge

  • Other conditions of this policy

If the requested replacement size is unavailable, theoutfitbd may offer an alternative solution where reasonably possible.

6. Damaged or Defective Products

Customers should inspect products immediately after delivery.

If a product is received damaged or defective, the customer must notify theoutfitbd within 12 hours and provide clear evidence where requested.

Theoutfitbd may investigate whether the issue occurred before or during delivery or was caused by customer use.

If the issue is verified as attributable to theoutfitbd, an appropriate exchange, replacement, refund, or other remedy may be provided in accordance with applicable law and the circumstances.

7. Exchange Charge

A standard BDT 200 exchange charge may apply to an approved exchange.

This charge may cover applicable exchange-related logistics or handling costs.

Where an exchange is required because of a verified damaged or defective product attributable to theoutfitbd, the exchange charge may be waived, adjusted, or otherwise handled according to the circumstances and applicable law.

8. Change of Mind

A customer may decide that they no longer want a product after receiving it.

However, a change-of-mind request does not automatically qualify for an exchange or refund.

Where theoutfitbd voluntarily accepts a change-of-mind return or exchange, applicable delivery, exchange, or handling charges may apply.

The advance delivery charge may not be refundable in customer-initiated change-of-mind cases where legally permitted.

9. Important Notice

Customers should carefully review the product description, size chart, measurements, colour options, and other available information before placing an order.

Customers should retain the original product packaging, tags, and accessories until they are satisfied with the product.

10. Contact Us

For return or exchange requests, please contact theoutfitbd through our official channels:

Email: clothing@theoutfitbd.com
WhatsApp: +880 1772494696
Website: theoutfitbd.com