Website: theoutfitbd.com
Business: theoutfitbd
Location: Mirpur, Dhaka, Bangladesh
Email: clothing@theoutfitbd.com
WhatsApp: +880 1772494696

1. Introduction

At theoutfitbd, we aim to provide a smooth and reliable shopping experience. This Refund Policy explains when a customer may be eligible for a refund for products or orders purchased through theoutfitbd.com.

This policy should be read together with our Terms & Conditions and Return & Exchange Policy.

Nothing in this policy is intended to exclude or restrict any mandatory consumer right available under applicable Bangladesh law.

2. When a Refund May Be Provided

A refund may be provided in the following circumstances:

  • Where a refund is required by applicable law.

  • Where theoutfitbd approves a refund.

  • Where a paid order cannot be fulfilled.

  • Where a verified product issue requires a refund.

  • Where an order is cancelled by theoutfitbd and a refund is legally due.

  • Where another circumstance creates a valid entitlement to a refund.

Refunds are not automatically available for every return, exchange, cancellation, or change-of-mind request.

3. Damaged or Defective Products

If a customer receives a damaged or defective product, the customer should notify theoutfitbd within 12 hours of receiving the product.

The customer may be required to provide:

  • Order information

  • Customer name and contact number

  • Description of the issue

  • Clear photographs or videos

  • Any other information reasonably required to investigate the issue

Theoutfitbd may investigate the issue to determine whether the damage or defect existed before delivery, occurred during delivery, or resulted from customer use.

Where the issue is verified as attributable to theoutfitbd, an appropriate remedy may be provided, which may include an exchange, replacement, refund, or another reasonable solution.

4. Order Cancellation and Refund

Customers may request cancellation of an order within 24 hours of placing the order.

Cancellation may not be possible after an order has been processed, packed, dispatched, or otherwise committed to fulfilment.

Where the cancellation is caused by the customer after a delivery-charge advance has already been incurred or committed, the delivery-charge advance may be retained where legally permitted.

Where an order is cancelled by theoutfitbd and a refund is due, the applicable refund will be processed in accordance with this policy and applicable law.

5. Unfulfilled Orders

If a customer has already made payment for an order and theoutfitbd is unable to fulfil the order due to stock limitations, production issues, technical errors, or other circumstances, theoutfitbd may offer:

  • An alternative product;

  • A revised order; or

  • A refund of the applicable amount.

The applicable solution will depend on the circumstances of the order.

6. Refund Method

Refunds may be processed through an appropriate payment method, which may include:

  • bKash

  • Nagad

  • Bank transfer

  • Another reasonable payment method

Theoutfitbd may use a refund method appropriate to the original payment method or the customer’s circumstances.

7. Refund Processing Time

Refund processing time may vary depending on:

  • Payment providers

  • Banks

  • Mobile financial services

  • Financial institutions

  • Internal verification and processing requirements

Customers should allow reasonable processing time after a refund has been approved.

8. Deductions From Refunds

Where legally permitted, applicable delivery, exchange, handling, or other reasonable charges may be deducted from a refund where the refund is caused by the customer’s decision or circumstances.

Any delivery-charge advance may also be non-refundable in customer-initiated cancellation or change-of-mind cases where legally permitted.

9. Change of Mind

A customer deciding that they no longer want a product does not automatically create an entitlement to a refund.

Where theoutfitbd voluntarily accepts a change-of-mind return or exchange, applicable delivery, exchange, or handling charges may apply.

10. Refund Approval

All refund requests are subject to review and verification.

Customers should not send products back or provide sensitive payment information through unofficial channels without receiving instructions from theoutfitbd.

11. Contact Us

For refund-related questions or requests, please contact theoutfitbd through our official channels:

Email: clothing@theoutfitbd.com
WhatsApp: +880 1772494696
Website: theoutfitbd.com

Please provide your order details and a clear description of the reason for your refund request.