Website: theoutfitbd.com
Business: theoutfitbd
Location: Mirpur, Dhaka, Bangladesh
Email: clothing@theoutfitbd.com
WhatsApp: +880 1772494696

1. Introduction

Welcome to theoutfitbd.com.

These Terms & Conditions govern your access to and use of the theoutfitbd.com website, products, services, orders, payments, deliveries, and related customer services.

By accessing, browsing, placing an order, or purchasing products through the website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these Terms & Conditions, please do not use the website or place an order.

2. Business Information

theoutfitbd is a Bangladesh-based clothing and fashion business located in Mirpur, Dhaka.

The business primarily sells clothing and fashion-related products through its online platform, including:

  • T-shirts

  • Hoodies

  • Jackets

  • Pants

  • Joggers

  • Sweatshirts

  • Fashion accessories

  • Other clothing and lifestyle products introduced from time to time

All products are sold subject to availability and the terms stated on the relevant product page.

3. Products and Product Information

theoutfitbd offers products that are manufactured, sourced, prepared, or sold by the business.

We make reasonable efforts to ensure that product descriptions, specifications, photographs, colours, sizes, measurements, and other information displayed on the website are accurate.

However, minor differences may occur due to:

  • Screen or device settings

  • Lighting conditions during photography

  • Manufacturing or production variations

  • Differences between actual and displayed colours

  • Measurement tolerances

Such minor differences do not necessarily constitute a product defect.

Customers are responsible for reviewing the product information, size chart, colour options, measurements, and other available details before placing an order.

4. Product Availability

All products are subject to availability.

A product displayed on the website may become unavailable due to stock limitations, production issues, inventory errors, technical errors, unexpected demand, or other circumstances beyond reasonable control.

If an ordered product becomes unavailable, theoutfitbd may contact the customer regarding an alternative product, revised order, cancellation, or applicable refund.

5. Order Placement

Customers may place orders through theoutfitbd.com using the ordering methods made available by the website.

When placing an order, the customer must provide accurate and complete information, including where applicable:

  • Full name

  • Mobile number

  • Delivery address

  • Product selection

  • Size

  • Colour

  • Quantity

  • Other information required for delivery or order processing

An order request does not automatically guarantee acceptance.

theoutfitbd reserves the right to verify, accept, modify, or cancel an order where reasonably necessary and subject to applicable law.

6. Order Verification

For security and order-processing purposes, theoutfitbd may contact customers by phone, WhatsApp, SMS, email, or other available communication channels to verify an order.

Verification may include confirmation of customer identity, phone number, delivery address, product selection, quantity, and payment or delivery-charge information.

If an order cannot reasonably be verified, appears fraudulent, or contains materially incorrect information, theoutfitbd may cancel or hold the order, subject to applicable law.

7. Delivery-Charge Advance

For eligible orders, theoutfitbd may require the applicable delivery charge to be paid in advance to confirm the order.

Under this arrangement:

  • Only the applicable delivery charge is paid in advance.

  • The product price does not necessarily have to be paid in advance.

  • The remaining product amount may be payable according to the payment method offered for the order, including cash on delivery where available.

  • The advance delivery charge will be applied toward the delivery service associated with the order.

The delivery-charge advance is not a separate product payment unless expressly stated otherwise.

8. Full Payment

Where full advance payment is available, customers may be able to pay through supported payment methods, including:

  • bKash

  • Nagad

  • Bank transfer

  • Other payment methods introduced by theoutfitbd

Payment instructions displayed or communicated by theoutfitbd should be followed carefully.

Customers should not send payment to any unofficial account, number, page, or person claiming to represent the theoutfitbd.

9. Payment Verification

All advance or full payments are subject to verification.

Customers may be required to provide transaction details or other information reasonably necessary to verify payment.

An order will not be considered fully confirmed until theoutfitbd has successfully verified the required payment.

theoutfitbd is not responsible for payments sent to unauthorized accounts, numbers, pages, or individuals.

10. Order Cancellation

Customers may request cancellation of an order within 24 hours of placing the order.

Cancellation requests should be made as early as possible through theoutfitbd’s official communication channels.

Cancellation may not be possible after an order has been processed, packed, dispatched, or otherwise committed to fulfilment.

Any applicable refund arising from cancellation will be handled according to the Refund Policy and applicable law.

11. Delivery Areas

theoutfitbd delivers products within Bangladesh.

Delivery availability may depend on courier coverage, address accessibility, product availability, weather, transportation conditions, and other operational circumstances.

Certain remote or restricted locations may require additional delivery arrangements.

12. Delivery Time

Estimated delivery times are:

Inside Dhaka: approximately 2–3 business days
Outside Dhaka: approximately 3–5 business days

These are estimated delivery periods and are not guaranteed delivery deadlines.

Delivery may take longer due to courier delays, weather conditions, public holidays, natural disasters, traffic, transportation disruptions, incorrect customer information, customer unavailability, operational or logistical issues, or other circumstances beyond reasonable control.

13. Delivery Address and Customer Responsibility

Customers are responsible for providing a complete and accurate delivery address and reachable contact number.

Customers should ensure that someone is available to receive the order when delivery is attempted.

If delivery fails because of an incorrect address, incorrect phone number, customer unavailability, refusal to receive the order, failure to respond to the courier, or repeated delivery attempts caused by the customer, additional delivery charges or other reasonable costs may apply where permitted by law.

14. Delivery Charges

Current standard delivery charges are:

Inside Dhaka City: BDT 80
Dhaka Sub — Narayanganj, Keraniganj, Nawabganj, Dohar, Dhamrai: BDT 100
Outside Dhaka: BDT 140

Delivery charges may be revised from time to time due to courier rates, operational costs, geographic coverage, or other business requirements.

The applicable delivery charge will be communicated or displayed before order confirmation.

15. Return and Exchange

theoutfitbd primarily operates an exchange-based after-sales policy rather than a general change-of-mind return policy.

Detailed eligibility requirements, exchange conditions, exchange charges, and procedures are provided in our Return & Exchange Policy.

Customers should inspect their products promptly after receiving them.

Nothing in these Terms & Conditions is intended to exclude or restrict any mandatory consumer right available under applicable Bangladesh law.

16. Refunds

Refund eligibility, refund methods, deductions, processing times, and applicable conditions are provided in our Refund Policy.

A refund may be provided where required by applicable law, where approved by theoutfitbd, where a paid order cannot be fulfilled, where a verified product issue requires a refund, or where another valid entitlement to a refund exists.

17. Customer Account

If the website provides customer accounts, customers are responsible for maintaining the confidentiality and security of their account credentials.

Customers must not share unauthorized access, use another person’s account without permission, provide false information, use an account for fraudulent purposes, or attempt to gain unauthorized access to the website or another customer’s account.

theoutfitbd may restrict or terminate account access where reasonably necessary and subject to applicable law.

18. Customer Information

Customers must provide accurate, complete, and up-to-date information when placing orders or communicating with theoutfitbd.

Providing false, misleading, or incomplete information may result in order delays, failed delivery, order cancellation, account restriction, or other reasonable action permitted by law.

For further information regarding how customer information is collected and used, please refer to our Privacy Policy.

19. Fraudulent and Suspicious Orders

theoutfitbd takes fraudulent and suspicious orders seriously.

An order may be considered suspicious where there are reasonable indicators of fake identity, false contact information, repeated refusal of deliveries, intentional misuse of the ordering system, payment fraud, abuse of promotional offers, or repeated fraudulent exchange or refund requests.

theoutfitbd may verify, hold, cancel, or restrict suspicious orders or accounts, subject to applicable law.

20. Website Use

Customers agree to use the website only for lawful purposes.

Customers must not:

  • Attempt to disrupt the website

  • Introduce malicious software

  • Attempt unauthorized access

  • Copy or misuse website content

  • Use automated systems to abuse the website

  • Conduct fraudulent transactions

  • Impersonate theoutfitbd or its representatives

  • Use the website for unlawful or abusive activities

theoutfitbd reserves the right to take appropriate action against prohibited use.

21. Intellectual Property

Unless otherwise stated, all intellectual property appearing on the website belongs to or is lawfully used by theoutfitbd.

This may include the brand name, logo, product photographs, videos, graphics, designs, website layout, product descriptions, text, marketing materials, and other original website content.

No content may be copied, reproduced, modified, distributed, republished, or commercially used without appropriate authorization.

22. Use of Our Photographs and Content

Product photographs, promotional graphics, videos, designs, and other visual materials created or owned by theoutfitbd may not be copied or used by another business or individual for commercial purposes without permission.

This includes unauthorized use on websites, Facebook pages, Instagram accounts, online marketplaces, advertisements, e-commerce stores, or other commercial platforms.

theoutfitbd reserves the right to take appropriate action against unauthorized commercial use.

23. Reviews and Feedback

Customers may provide reviews, feedback, comments, photographs, or other content relating to their experience with theoutfitbd.

Customers must ensure that submitted content is truthful, does not contain unlawful material, does not violate another person’s rights, and does not contain malicious or fraudulent information.

Where customers provide permission for theoutfitbd to use submitted content for promotional or business purposes, such use may be made in accordance with that permission and applicable law.

24. Pricing and Technical Errors

theoutfitbd makes reasonable efforts to display accurate product prices and information.

However, technical errors, typographical errors, system errors, incorrect listings, or other mistakes may occasionally occur.

If a significant error affects an order, theoutfitbd may contact the customer to confirm whether the order should proceed at the corrected price or be cancelled.

If an order is cancelled because of a genuine pricing or technical error, any applicable refund will be handled according to the Refund Policy.

25. Promotions and Discounts

Promotional offers, discounts, campaigns, coupons, and special pricing may be subject to separate terms.

Unless otherwise stated:

  • Promotions may have limited validity.

  • Promotions may be limited to specific products.

  • Promotions may not be combined.

  • Promotional benefits may not be transferable.

  • theoutfitbd may correct obvious errors in promotional information.

Specific promotional terms displayed with an offer will apply to that offer.

26. Third-Party Services

theoutfitbd may use third-party services for payment processing, courier and delivery, hosting, website technology, communication, analytics, and customer support.

Third-party services may have their own terms and privacy policies.

theoutfitbd is not responsible for independent third-party policies or services beyond its reasonable control.

27. Privacy and Data Protection

Customer information may be collected and processed for purposes reasonably necessary for order processing, delivery, payment verification, customer support, exchange and refund processing, fraud prevention, business operations, website improvement, and legal or regulatory compliance.

Customer information will be handled in accordance with applicable law and theoutfitbd’s Privacy Policy.

28. Marketing Communications

Where permitted by applicable law, theoutfitbd may use customer contact information to communicate promotional offers, new product launches, discounts, campaigns, and business updates.

Customers may request to stop receiving promotional communications where an opt-out mechanism is available.

Transactional communications relating to orders, payments, delivery, exchanges, refunds, or customer support may continue where reasonably necessary.

29. Website Security

theoutfitbd takes reasonable measures to maintain website security and protect customer information.

However, no website, online service, transmission, or electronic storage system can be guaranteed to be completely secure.

Customers should use appropriate precautions when accessing the website and should not share sensitive account or payment information through unauthorized channels.

30. Limitation of Liability

To the extent permitted by applicable law, theoutfitbd shall not be responsible for losses or delays arising from circumstances beyond its reasonable control.

This may include courier delays, natural disasters, severe weather, government restrictions, internet or telecommunications failures, technical failures, public disturbances, transportation disruptions, or other force majeure events.

Nothing in these Terms & Conditions excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by applicable Bangladesh law.

31. Force Majeure

theoutfitbd shall not be considered in breach of these Terms & Conditions where performance is delayed or prevented by circumstances beyond reasonable control.

Such circumstances may include natural disasters, floods, storms, fire, epidemics or pandemics, government action, political unrest, transportation disruption, major technical failures, labour disruptions, courier interruptions, or other extraordinary events.

theoutfitbd will make reasonable efforts to resume affected services as soon as practicable.

32. Government Laws and Legal Compliance

theoutfitbd is committed to conducting its digital commerce activities in accordance with applicable laws, rules, regulations, directives, and government requirements of the People’s Republic of Bangladesh.

Transactions, orders, payments, deliveries, returns, refunds, exchanges, customer interactions, and other activities conducted through the website are subject to applicable Bangladesh laws and regulations.

This includes, where applicable, requirements relating to digital commerce, consumer protection, electronic transactions, payment services, taxation, business operations, product sales, customer rights, and other applicable regulatory matters.

Customers are also required to use the website lawfully and provide accurate information.

Fraudulent, deceptive, unlawful, abusive, or prohibited use may result in order cancellation, account restriction, or other lawful action.

Nothing in these Terms & Conditions is intended to exclude, limit, or waive any mandatory consumer right or protection available under applicable Bangladesh law.

Where a provision of these Terms & Conditions conflicts with a mandatory provision of Bangladesh law, the mandatory legal provision shall prevail to the extent of that conflict.

33. Changes to These Terms

theoutfitbd may update, modify, or revise these Terms & Conditions from time to time due to changes in applicable laws, government directives, regulatory requirements, products or services, business operations, customer policies, or other legitimate business requirements.

The latest version published on the website will apply to future use and orders, subject to applicable law.

34. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it legally effective where possible.

The remaining provisions shall continue to apply to the extent permitted by law.

35. No Waiver

Failure by theoutfitbd to enforce any provision of these Terms & Conditions at any particular time shall not constitute a permanent waiver of that provision or any other right.

theoutfitbd may enforce its rights at a later time, subject to applicable law.

36. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the People’s Republic of Bangladesh.

Any dispute arising from or relating to these Terms & Conditions, the website, products, orders, payments, deliveries, returns, exchanges, or other transactions shall, subject to applicable law, be dealt with through the applicable legal procedures and competent courts of Bangladesh.

37. Entire Agreement

These Terms & Conditions, together with any applicable product-specific terms, promotional terms, Privacy Policy, Return & Exchange Policy, Refund Policy, and other policies published by theoutfitbd, constitute the applicable terms governing the customer’s use of the website and purchase of products.

If there is a conflict between these Terms & Conditions and a mandatory legal requirement, the mandatory legal requirement shall prevail.

38. Language

These Terms & Conditions may be made available in English and/or Bangla.

Where both language versions are provided, theoutfitbd will make reasonable efforts to ensure that both versions communicate the same meaning.

In case of any inconsistency, the interpretation shall be made in accordance with applicable Bangladesh law.

39. Customer Support and Official Contact

For order-related questions, delivery issues, payment verification, exchanges, refunds, or other customer support matters, customers should contact theoutfitbd through official communication channels.

Business: theoutfitbd
Website: theoutfitbd.com
Location: Mirpur, Dhaka, Bangladesh
Email: clothing@theoutfitbd.com
WhatsApp: +880 1772494696

Customers should use only official contact information published by theoutfitbd.

Official social media accounts may also be used for customer communication where applicable.

40. Acknowledgement

By placing an order through theoutfitbd.com, the customer acknowledges that they have had the opportunity to review these Terms & Conditions and agrees to comply with the applicable terms governing the order and use of the website.

Customers are encouraged to read the relevant product information, size details, delivery information, Return & Exchange Policy, Refund Policy, Privacy Policy, and other applicable terms before completing an order.